Service Excellence Principles
Trust is key to all relationships and fundamental to provision of services or goods to a customer. Service Excellence certified companies strive to build such trust and conduct business in an ethical, honest and open way. Policies exist to provide guidance and encourage integrity.
Process Based Approach
Processes ensure consistent and predicable results, they allow for constant improvement demonstrated by shortening of cycle times and/or reduction of costs. They therefore play a critical role in the activities of any company. Service Excellence certified companies have well defined and controlled central processes which are measured in order to ensure quality.
Service Excellence certified companies constantly seek innovative and unique ways to supply a customerís needs. They seek to build on existing knowledge in order to meet requirements.