IC9700 Frequent Questions

What is IC9700?

IC9700 is the International Charter business standard designed especially for medium and large businesses or any size business intending to supply services to a large corporation.

How is IC9700 assessed?

IC9700 is assessed via submissions made by the company. Visit the IC9700 Evaluation page for more information.

What if my company fails during the application?

This depends on what the type of fault is. There are four types of fault that can occur during the process:
  • Minor Fault

    Defined as a small inconsistency with a process or measure reducing the efficiency of other processes or measures in place. In the event that a minor fault is found, the company is offered advice on how to rectify it. IC9700 status is granted and the company is not obliged to make any changes.

  • Major Fault

    Defined as a larger inconsistency or number of clustered minor faults that affect the entire enterprise. This flaw is considered serious. IC9700 status is still awarded, however the company must agree to rectify the problem within a certain time period (a minimum of 30 calendar days). This time period is determined by consultation with the company in order to ensure it is realistic. Companies that do not make the required changes within the allocated time have their IC9700 status revoked.

  • Critical Fault

    Defined as a large inconsistency within a process or number of processes causing enterprise wide problems and adversely affecting the performance of the company. In this case, the flaw prevents the evaluation from continuing until such time as it is rectified. The company has 1 calendar year to rectify these flaws (or as otherwise agreed).

  • Complete Failure

    The company has a significant number of critical faults within various areas. The company has failed IC9700 evaluation and is not permitted to reapply for 1 year, or unless proof of changes to affected systems can be presented.